I will admit that this store does have great produce and meats. I just don't agree with the way that they treat their employees. All of the employees are looked down upon and treated with little to no respect except for a few that have been there for a long time, i know this because I'm a regular shopper and have been talking to some of the cashiers when the bosses aren't around to hear. They have lost some excellent employees due to how they are treated....
they have the best meat in town but thier prices are pretty high compared to other grocers. I go for the specials.
Best meat around to bad they
Changed their cabbage rolls.they
Where the best until they added excessive rice.
I love going there, I love the family that works there although there are a couple of cashiers that could smile once in a while - obviously they are not related!!!! Meat and produce are always top notch and if you want something special they will accomodate you no problem. I go there almost 3 times a week!!! I also love not having to bag my groceries as we all know grocery shopping is one chore that most people don't care to do.
I like pupo's for the quality of meat and fresh Ontario fruits and vegetables. My family has been shopping here for 30 plus years and never had a problem with the staff they where always friendly up until Friday July 12, 2013. We went into the store around 7:00 P.M. Two young girl cashiers where on. No name tags and both girls where very rude making comments about customers. Did not like this experience at the store and i know for a fact as the pupo's hold there staff to a higher set of standards than this. Will return but hope i will not be cashed out by these two young ladies. Overall i rate your store as excellent.
Great produce and meats st reasonable prices and always fresh.great friendly service as well.
most efficient grocery store; for great quality product, and friendly good services,
I live in Niagara Falls but drive to Welland because I always enjoy shopping at Pupo's. I buy speciality meats (Kibe meat) and it is top grade ALL the time. They take care of me. The staff are always friendly; their prices are lower than the big chain stores and their products are always fresh. What more could you ask for!
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I have been shopping at Pupo's Market for 40 years. They have the best meat department and the fruit and vegetables are always so fresh. Superb service.
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I can't believe anyone at Pupo's was rude....they are so much nicer than in most grocery stores. I do not shop there every week but do go frequently enough to know the service, quality and staff are exceptional.
Bakery stuff to die for? Go visit Truscott Bakery in Mississauga, for true Italian delights. If it's too far for you to travel then Pupo's will have to do!
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I have to agree with the comment made here by "Glenholme!" I am new to Welland, after living in the Beamsville/Vineland area for 20 years. Being accustomed to a small town environment, I'm also used to being extremely "people-friendly!!" I am huge on customer service/friendliness, am a huge "people person," & it's the first thing I look for upon entering a store.
Entering Pupo's at approximately 6 p.m. on a weekday evening, made me feel like someone had died to be perfectly honest! I was hopeful that this "feel" I had would be short-lived, but much to my disappointment it was not! The lady at the deli counter was downright rude to me, & the cashiers were so cold, unpleasant & unhappy looking. I even addressed this to the girl who checked me out, & she informed me that they are instructed to act as such! If I'm to continue shopping in this type of environment, I'm going to be forced to accept the atmosphere provided! And, like I did on this given night, left rather quickly, whereas had I felt more welcomed, would have stayed & spent more, which, in turn, would profit the store!
Very sad indeed ~ as otherwise, I was very impressed with the quality, selection & prices they offer!
I'm always impressed with my meat and food quality at pupos. They have affordable pricing and its worth switching for their meats. They make breads on site aswell so u can have a completely fresh meal for a low price
I am new to the area and coming from a small town I was so happy when someone recommended Pupo's to me!! It has a very welcoming and friendly feeling as soon as walk through the door, the meat and produce are exceptional, and I also had a beautiful fruit basket made the other day and was amazed at the thought and pride that was put into it!! TOP NOTCH PLACE!
always have excellent meat products
I shopped at Pupo's while I lived in Welland for nine years. There is no better grocery store around. I now live in Ridgeway and will occassionally drive all the way to Welland to shop at Pupo's. We could really use a store like them in the Fort Erie area.
GOT THE GREEN APPLE QUICKSTEP
Very Satisfied 2011-07-15
Shop there often, mainly for their great meats. I find most staff very friendly, everyone has a bad day here or there and they are there to serve me and not kiss my butt like some customers want (especially the ones trying to steal deli meats). Very busy at times which tells you they are a great store. Very clean place to shop.I wish the disgruntled customers shop elsewhere to make it more pleasant and roomier for the happy customers. This place is a gold mine and too busy to miss the miserable ones.
I went into the store at 900 am. on March 2/11 to buy lunch meat and fresh buns.
The buns were not ready so I walked around the store while I waited. After waiting 50 minutes the buns were still not ready so I paid for what I had and put the bag in my car. I went back into the store to see if the buns were ready yet and they weren't so I bought different ones. After paying for them I was approached by an employee who accused me of stealing the deli meat that I had already paid for. He actually came out to my car to check the bag.
I will never enter this store again. The employees are rude. I will also tell everyone I know about this incident.
THE BEST STORE EVER, no one even comes close! Always the best produce and friendly staff!!! Keep up the excellent work you are all great at what you do!!
I have been going to Pupo's for 35 years. Have always enjoyed the store and I'm in and out. This is usually the only place I shop. Recently I ordered some prosetta? but I was'nt impressed. It tasted like and looked like processed. Please bring back the real stuff.\ Thank you. George.
Pupo's should make some of their cashiers take a course in CUSTOMER SERVICE. You know it doesn't hurt to smile every now and then, plus it's free. Try it!!
New to Welland and have visited Pupo's on various occasions. First thing that strikes me funny is the way management oversees the staff, reminds me of Louie on the show Taxi. The staff are pretty good overall and produce is good but not always the best (lousy tomotoes). I do like the idea of promoting locally grown produce. Meats are the leanest I've seen which I guess is Pupo's greatest asset. For being a small shop they could be a little more modern and upscale their product selection with imported cheeses and offer healthier artisan style breads similar to Denningers and whole foods.
Excellent meats. Excellent fresh produce. Quick cashier service. Employees are not paid well even after years of service. Employees are not treated well, it is apparent by the way they seem to be 'watched' all the time. This stems from upper management on down.
I live across the street from Pupo's and go there literally DAILY- the staff joke with me about I'm there so much! If there's anyone qualified to tell you how good they are, it would be me. On occasion, you will have a new checkout girl who is sulky and disinterested in her job, but those are the type that never last. The longtimers there are fantastic, always happy to see you and helpful. The deli is legendary. I have never been disappointed. Prices can sometimes be high, but for the service and convenience, it's well worth it.
Pupo's is an Excellent grocery store! Very Clean, good customer service and fantastic produce!
my cousin works there, and has for over 5 years, and has never said anything bad at all!!
people who are writing negative reviews obviously have issues with the store for personal reasons....
Health and safety need to be taught to owners and workers. Not a friendly place to shop. Over priced on everything. Cashier who wears the black wrist brace, is in need of a major lesson in customer service, and learn not to throw items around, and do some work instead of fixing the magazines.
I HAVE BEEN READING THESE REVIEWS,,THIS PERSON OR PERSONS THAT ARE TYPING THESE BAD REVIEW HAD TO BE A EXEMPLOYEE OF PUPOS,,PROB SOME LAZY TEENAGER THAT DIDNT WANT TO WORK FOR A LIVING AND GOT FIRED,,I HAVE BEEN SHOPPING THERE FOR YEARS MYSELF AND NOT ONCE EVER HAD A PROB WITH ANYTHING THERE BEST MEAT AROUND AND THERE BAKERY STUFF IS TO DIE FOR,VERY CLEAN STORE ,,,DARN I EVEN HAD MY TWO TEENAGER WORK THERE AND THEY NEVER HAD A PROB WITH THE FAMILY OR STAFF THERE.....
KEEP UP THE GREAT WORK AND SERVING THE BEST MEAT AND BARKERY EVER PUPOS
TOTALLY DISSAPOINTING, THE DELI MEAT MADE US SICK. WE HAD STOMACH CRAMPS THAT LASTED ALL NITE AND TERRIBLE VIOLENT DIAREHIA. NEVER WILL WE BE BACK TO PUPO'S TO GET ANYTHING. TERRIBLE EXPERIENCE AND THERE IS ONLY ONE FRIENDLY CAHSIER OUT OF HOW MANY? THAT MAKES FOR AN EVEN WORSE SHOPPING EXPERIENCE.
Pupo's is a family owned and managed food store where you can usually find what you are looking for more readily than the large supermarkets. They have the freshest produce and the meat department is the best available. I have been shopping at Pupo's for over 30 years and have never been disapointed with their quality. This is truly a store that goes the extra mile to please their many loyal customers.
Fantastic place to shop! We live an hour away and travel there weekly for all of our meat and produce needs. And they have a full grocery selection, everything we need. Staff are extremely friendly and know me and my daughter by name! Produce is the best I've ever seen, and Pupos buys from local farmers so not only are they supporting our local economy but the food is fresh, not sitting on a truck for days. The Pupo family are always working in the store and take great pride in their work and strive for excellent customer service, something you certainly don't get in the bigger stores. And when you're shopping's all done, your groceries are carefully packed and taken out to your car. This is certainly appreciated when shopping with a toddler! Keep up the good work Pupo family and staff!!
Been shopping there for years as I do like the produce. Not a friendly place, except for a few employees. Most items are way over priced. Major cross-contamination in the deli dept. They are in need of a Health and Safety check done on a bi-monthly bases. I do know for a fact that they are not good to the staff!
Awesome place to shop. Produce is fresh and the only place to buy my meats. They must be pretty good to their employess as many have been there for quite awhile.
Pupos is working on putting up a website! Go to http//www.pupos.ca to find the online flyer!
I would have to say that the deli is the best in the whole niagara area !
the selection is amazing, Even more amazing is that the one girl in the deli
remembers on what i have ordered and how much and how i like it cut.
And to top it all off they carry it out to my car FREE !!!!
For that past five years i do not shop anywhere else
I started shopping at Pupos when I moved out on my own. My parent's shopped there for as long as I can remember for fresh produce and meat. Now that I have my own family *I* shop there because the food is fresh, prices are great, the store is clean, the staff is friendly and it has everything someone would want out of a grocery store. I must also say that sometimes I can be in and out to pick up a few things faster than the amount of time I stand in line at the big name chains and that is important to me. Keep up the great work!
As a past employee of Pupo's I must say I have alway's been treated excellent, the Pupo family have very strong work ethic and values and this City should be very proud that we still have a family run Supermarket. My parents shopped here since Pupo's opened many years ago and we still carry on the tradition and
to the Pupo family keep up the good work!
I SHOP AT PUPOS FOR ALL MY MEAT PRODUCTS , SPOTLESS FRIENDLY HELPFUL STAFF HIGHLY RECCOMMEND THIS STORE ! NICK VILLELLA
Fantastic store! I live in Niagara Falls, made the trip out to Welland to try Pupo's. I was very impressed with their selection, quality, and prices. The store was extremely clean, and the staff were very helpful and courteous. (helped me with the groceries to my car) -I'll definitely be back!!
Sincerely, your new customer from Niagara.
Not only is this super market incredibly clean, I find their prices and quality outstanding!! Keep up the good work!! Love your store!
Worst place I have ever seen... Customer service is horrid because the owners treat their employees horrible. You can tell they don't have a union, they would be so screwed for many things that they do to the employees.
They barely clean anything. I do not understand why that it is just recently that the Health Administration is finally cracking down on them for the disgusting things that goes on in the back of that store.
Helpful way to get the flyer for the week ONLINE!
Go to the Welland Tribune
They have the best quality meat and produce because they but it all from local farmers! A great way to support the local economy and the people who work so hard to grow all the wonderful food in the Niagara region!!!
I wish Pupo's would get on line with a weekly flyer. I love this store as it fits all of my needs.
Trudy for PC
Best Hot Deli Ever,Try Pupo's Potatoes and Bruschetta Bread
Pupo's Rocks!!!! Best meat selection ever.
so fresh and clean. a little expensive for meat but other then that fantastic!!!
SHop at Pupos almost every day because they have the best fresh meat, produce and fruit. I dont care if they dont have an online flyer, just buy the Tribune and look at the specials in the newspaper
I have been shopping there for years!! The best fruit vegies and deli you can get anywhere!!! I am surpised at the lady who said they picked up the liver and did not change gloves. I have been there many many times and they always use a metal hook to get the liver out not- Their hands.They cannot help what their staff does. The lady should bring that to store owners attention.
The staff very friendly.
I would love love love an on line weekly flyer, as I live in the Grimsby area, and never think to stop in at Pupo's until my mom tells me afterwards oh Pupo's had this on sale this week...Damn in only I had a flyer I couldn't have stop by on my way home to get things..and as u know running in to get a few sale item promotes more selling at the store. I now shop at Lococco's in Hamilton, and love it as it is worth my drive there. Why not make Pupo's worth my drive as well, please get an online flyer.
Great store, excellent meat & deli. Love their home made pies and cookies. But I agree with the poster who said Pupo's needs to get an on line flyer.
I love Pupo's! Pupo's need to get on-line for a weekly flyer. I don't get the paper so I don't shop at Pupo's weekly anymore. If I'm in the area and see some thing on sale on their signs outside of the store, I'll drop in to shop. But they have lost most of my business because they are not on-line.
Come on Pupo's get with the times!
The cashiers need a little reminder about customer service...Deli has excellent meat selection, good prices - but cashiers are little to be desired.
Not A Great Place AT ALL! the way they work in the back is horrible and very unsanitary!
They bake bread on the same trays as they put raw meat and they only clean the trays with bleach but do not ever rinse them so there is bleach sitting on the trays where there might be bread or meat. If something is dropped in the meat room or bakery they do not care they pick it up and continue using it.
Produce is one of the only places I can really trust except I found a worm in a peach I had once.
Family Staff treat employees like garbage except for a specific one or two.
It is the best place to shop in the Niagara area. The meat is fresh and leaner than any I've ever seen. When we lived 2.5 hours away, we still tried to buy all of our meat there.The fruits and vegetables are fresher than what I get from the farmer's market most of the time. The staff is friendly and helpful. The owners' policy is obviously that of customer service. Who else carries your groceries to the car and helps load them? The deli/meat department will prepare a custom cut or bring back your huge roast after is it cooked and they will slice it. I've been shopping there almost all of my life and wouldn't change. The prices for most things are lower than the chains and that makes up for fewer choices being stocked.
The ONLY place I will shop!
I love shopping at Pupo's they have the best meat in town. My only complaint is they don't have an on-line flyer!!!!!!!!!
I love shopping at Pupos!!! I always feel like an actual customer instead of another number - always greeted with a genuine smile by any of the staff. And you can't beat the meat and the fruit & vegetables!! Great value!
Awesome! Awesome! Awesome!
Redicuals hours and Very unfriendly family run service.
Unsatisfied with the way they treat staff and coustomers.
I live in Port Colborne and always buy my meat from Pupo's. You can't beat the quality - and the deli is awesome. Only place I can find creton!
If your looking to buy a delicious tasting rotisserie chicken, look no further. You'll find it at Pupo's. Their Hot Deli Rocks!!
Pupo's has the best cut meats, fresh produce, friendly staff and the best Hot Deli in town!!
A terrific family run store. Their Hot Deli prepared foods are fantastic! We shop there all the time. Keep up the good work.
Pupo's is the best place to go for meat, fruit and vegetables. We live out of town but try to shop there at least once a week. When you buy a pound of meat, that's what you get(not a pound of fat and bone). Their fruits and vegetables last the longest in the fridge and are always fresh.
Best place to shop for fresh fruit and vegetables, quality great. Also like to buy all my meat there. Great specials too. Only thing missing is their flyer on the internet because I don't always get my friday paper. Staff is very efficient and friendly, keep up the good work.
Absolute Tops - can't get any better then this - so nice to find a grocery store with individualized and personal service - meat, prepared foods, cheese and produce are out of this world. It is soooo nice not to have to wait in long lines to check out. We just moved here and I won't shop anywhere else - what a switch from the chain supermarkets we are accustomed to. EXCELLENT - HIGHLY RECOMMEND !!
deli needs to change their gloves after handling the raw meat. an employee serving me touched raw beef liver and then went to cut cheese for me without changing his gloves. disgusting will never shop here again.
By far the best supermarket in the region for produce, meats, deli, hot deli and bakery. Their produce is just as good or better than any farmer's market store or even the weekly farmer's markets. Friendly staff, management and owners. Carry many produce and meats that others don't.
For a store to be in business for 60 years and still be on top you know they have to have a formula for success! The best supermarket in Ontario bar none!Keep up the excellent work,you truly are one of the best family run business s in the province.
I love shopping at Pupos. The customer service is unparalleled to any other store I have ever shopped at. Everyone is so friendly and helpful. Prices and selection are great. I love the convenience and friendliness of the store.
I travel to pupo's from Niagara falls for the great meat and quality of the produce.Where can you go and get service like you do at Pupo's? The Italian sausage are great!!!!
Pupo's is fantastic !!! We do not shop anywhere else. They have it all, from the best cuts of meat to bread fresh from the oven. You get fast friendly service and good quality food at great prices............why wouldn't you shop there ???
A shopping experience unparalleled by any other store. Superior customer service, excellent quality meats and cheeses and competitive prices.
Even though I live out of town I Will go at least every second week or more just for their great quality meat and vegetables. I also enjoy their fresh flowers and plants.
I started to do some shopping at Pupo's and I find there Deli super.
The ONLY place I shop for meat, deli and produce in Welland. The hot deli food is great too.
i do co op at pupos and i absolutley LOVE it.
i definetly recomend going there to do your grocery shopping
What can I say? A truly wonderful clean grocery store!!! Best meat department in Niagara!Great Staff!!
Excellent service! Always fresh. Try the cinnamon buns!
Excellent! A++ Service what a great shopping experience. Thank you to all staff for being so friendly.
worst place ever.
excellent store customer service and great meat department all is fresh and most is local
With all the big grocery stores that have moved to this area and have since expanded, Pupos still remains on top. Family owned & operated they have the best meat, freshest fruit & vegetables and a highest respect for their customers. I have, and will continue to shop at this model business. Yes, it is all about the customer.
I grew up in the neighbourhood and they were the best and remain the best. Try the Italian hot sausage
A wonderful, family run store. The customer service here is far superior than at any big box grocery store.